Your health, safety and security is top of mind.

The concern that I feel for my Scotiabank family and our customers is beyond expression. The health, safety and security of employees and customers have always been top of mind at Scotiabank, and over the last couple of weeks this remains unchanged.

We have spent countless hours working to ensure that we can continue to support you. In order for us to get through this situation, I must also ask you for your support, as we can only do so together.

As a responsible corporate entity we follow the guidelines set by our Public Health Officials. Here’s a quick look at measures already taken to support you:

• Daily deep cleaning, hourly sanitization by Professionals
• Actively practicing social distancing 
  - Installed health and wellness barriers
  - Reduced number of branches
  - Reduced hours of Operations
  - Provided extensive Alternate Channels
• Payment Deferral Program  (mental health)
• Maintained our staffing levels at our open locations

Here’s how you can help us keep yourself and other customers safe as we serve your in-branch needs:

On a personal level, please follow Public Health guidelines. If you have flu-like symptoms or have a very recent travel history or have been in contact with an individual fitting these profiles please consider delaying your in-branch visit. If you needs cannot be met by our Alternate channels, contact us

Adhere to our adjusted Hours of Operations. This is critical to the Health and Safety of all of us. We need to minimize our in-branch time together to ensure we can all return to our families safely. By adhering to the adjusted hours of operations our staff and service providers can leave the premises at an early hour. The effect of this one simple action has many positive spin-offs

• You can plan your day
• Our staff are fit and healthy to serve
• Everyone gets to the safety of their homes at reasonable times
• Professional cleaners can begin sanitization earlier, then they in turn can also get to their homes at a reasonable hour
• If we keep everyone healthy, safe and secure we’ll all be back to serve you the next day

In the midst of the COVID-19 situation, we also need you to remember your role in protecting the security of your personal information. Scammers and fraudsters are taking advantage of the pandemic by sending fraudulent emails that attempt to trick you into revealing your personal information or clicking on malicious links.  The emails may look authentic and may include logos or branding for the World Health Organization or other government or public health agencies.

Here are some best practices that can help you keep your personal and financial information safe. For more tips, click here.

• Protect your PIN and Privacy. Never disclose your PIN.
• Sign up for e-statements.
• Notify your bank or the police of suspicious activity
• Do not respond to unsolicited emails that request personal information such as your debit or credit card numbers, ATM PIN, online/telephone banking passwords, etc.
• Do not leave your bank and credit cards unattended and do not let them out of your sight when making a purchase.

While we will continue to take strong measures to ensure the security and confidentiality of your information, safety and health, it is extremely important that you also recognize and do your part.

Simply, let’s all work together to get us safely through this unprecedented time on our planet Earth.

Joanne Acevero
Chief Security Officer and Regional Director Corporate Security
Scotiabank Trinidad & Tobago