Here's how Scotiabank protects you.

Below, you'll find the steps we take to protect your finances and your information from scams. Learn how we can help you with cybersecurity and fraud prevention.

Don't feed the Phish.

Digital Banking Security Guarantee.

We're committed to keeping your accounts and financial information safe and secure. While we take strong measures to ensure the security and confidentiality of your information, it is extremely important that you also recognize and do your part.

In the unlikely event that you suffer financial losses due to unauthorized activity1 in your accounts2, provided you’ve met all of your security responsibilities as outlined in the terms of our customer agreements3, we’ll fully reimburse you.

Report an incident 

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 Report fraud


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Report phishing 

Our commitment to you

As part of our commitment to keeping your information safe and secure, we’ve put the following security measures in place:

  • Enforcing the use of strong encryption within web browsers (256-bit in updated browsers, 128-bit minimum) to prevent others from being able to read or tamper with your account activity.  Similarly, mobile transactions are processed behind our firewalls, strong encryption is used throughout (256-bit in updated devices, 128-bit minimum), and your identity is verified through multiple factors.
  • Maintaining equipment such as firewalls and intrusion protection systems designed to help prevent and detect unauthorized access to internal systems and maintain the safety of your information.

Security enhancements implemented to protect you:

● Timeouts: 
If you're away from online banking for more than 10 minutes, your session will be interrupted. You then need to sign back in with your password. 

Time stamp: 
As an extra level of security protection, we display the date and time of your last online visit whenever you log in to online banking. 

 Scotia Fraud Alerts:
We’ll alert you of any unusual account activity, so you don’t have to worry about fraudulent purchases on your ScotiaCard debit card and Scotiabank credit card.

● Masked numbers: 
Masking partially replaces the numbers in your account with asterisks, so when others look at it on your screen and on printouts, they can’t see the full number. 

● Mobile app: 
Our mobile services are provisioned by firewall-protected servers or Apple's App Store and Android Google Play. Your app will be automatically updated to the latest version when updates are made. If your device or Operating System doesn’t support the latest app updates, you’ll receive a notification within the app asking you to upgrade. We’ll never send you a text message asking you to download the latest version of the app or to download a promotional app by selecting an enclosed link. 

Note: There are some applications on the Scotiabank website that you can complete without signing into online banking. The minimum requirement for these applications is a supported 128-bit browser. 

Find out more details regarding supported browsers here.

We're dedicated to preventing fraud.

Automated Teller Machines (ATMs)

What we do to prevent fraud 

We’ve introduced numerous safety features to keep you and your information secure at all of our automated teller machines (ATMs). 

Mobile and telephone banking

What we do to prevent fraud 

We take great pride in ensuring your mobile and telephone banking is as safe and secure as possible so you can focus on growing and saving your money.  Learn about our processes.

Credit and debit cards

What we do to prevent fraud 

Report an incident or suspicious activity