Security

At Scotiabank, we're committed to keeping your accounts and financial information safe and secure, from the moment you sign on to Scotia OnLine to the time you sign out. As part of this commitment, we have instituted a number of security measures to help ensure the integrity of your transactions and your account information.

Our Guarantee

Online

We will fully reimburse you in the unlikely event that you suffer direct financial losses due to unauthorized activity¹ in your accounts through Scotia OnLine Financial Services² provided you have met your security responsibilities.

Mobile

We will fully reimburse you in the unlikely event that you suffer direct financial losses due to unauthorized activity¹in your accounts through Scotia Mobile² provided you have met your security responsibilities.

Your Security Responsibilities

To ensure you are protected under the Online and Mobile Security Guarantee, you must do your part too. That means it is your responsibility to abide by the terms of our customer agreements³ and follow the guidelines:

Shared Responsibility

Steps you should take to ensure your information remains secure.

Do you have security questions?

We have answers

"Unauthorized activity" means a transaction that was carried out in your Scotiabank account through Scotia OnLine without your permission, authorization or knowledge and where it can be established that you are a victim of fraud, theft or coercion.

"Accounts" include all accounts that are accessible through Scotia OnLine.

Customer agreements include ScotiaCard Visa Debit card Cardholder Agreement, the Privacy Agreement, Financial Service Agreement, as well as the agreements governing your personal or business banking or brokerage account(s) or other financial service or product offered by us.