Resolving a complaint
We put you at the center of everything we do. So the more we know about your concern, the more capable we will be to solve it.
Here are a few simple steps to have your concern resolved:
Inform Scotiabank of your complaint by:
- Calling Personal Banking or Corporate & Commercial Banking
- E-mailing your Branch Contact
- Visiting your Scotiabank branch
If your concern has not been resolved to your satisfaction, then escalate to the Branch Manager for Personal Banking concerns or to the Corporate & Commercial Head for Corporate & Commercial Banking concerns.
If this does not help, please escalate to the Country Head or designate:
Please include your:
- Full name
- Branch/Unit for which you have a concern
- Telephone contact
- Overview of complaint
If still unsatisfied, you may contact the Office of the Financial Ombudsman: