Resolving a complaint.

We put you at the center of everything we do. So the more we know about your concern, the more capable we will be to solve it.

Here are a few simple steps to have your concern resolved:

Step 1:

Inform Scotiabank of your complaint by:

• Calling Personal Banking or Corporate & Commercial Banking
• E-mailing your Branch Contact
• Visiting your Scotiabank branch

Step 2:

If your concern has not been resolved to your satisfaction, then escalate to the Branch Manager for Personal Banking concerns or to the Corporate & Commercial Head for Corporate & Commercial Banking concerns.

Step 3:

If this does not help, please escalate to the Country Head or designate: 
Email: CustomerCareTT@scotiabank.com 
Please include your:

• Full name 
• Branch/Unit for which you have a concern 
• Telephone contact 
• Overview of complaint

Step 4:

If still unsatisfied, you may contact the Office of the Financial Ombudsman:

Email: info@ofso.org.tt
Telephone: 1 (868) 625 - 4835