Resolving a complaint

We put you at the center of everything we do. So the more we know about your concern, the more capable we will be to solve it.

Here are a few simple steps to have your concern resolved:

Step 1:

Inform Scotiabank of your complaint by:

Step 2:

If your concern has not been resolved to your satisfaction, then escalate to the Branch Manager for Personal Banking concerns or to the Corporate & Commercial Head for Corporate & Commercial Banking concerns.

Step 3:

If this does not help, please escalate to the Country Head or designate: 
Please include your:

  • Full name 
  • Branch/Unit for which you have a concern 
  • Telephone contact 
  • Overview of complaint

Step 4:

If still unsatisfied, you may contact the Office of the Financial Ombudsman:

Telephone: 1 (868) 625 - 4835


Personal Banking



1 (868) 627 - 2684


Corporate & Commercial Banking

Or contact your Relationship Manager for assistance

1 (868) 612 - 4557

Country Head or designate

Gayle Pazos, Country Head.




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