Financial Relief
(Customer Assistance Programme)

For those financially impacted by the COVID-19 pandemic.

Let us help guide you.

During this period, we understand that many of our customers and their families may experience challenges, whether making repayments on mortgages or with cash flow and beyond.

We will offer assistance to customers impacted by COVID-19 including mortgage payment deferrals of up to six months (first for a period of 3 months with the possibility of extension for a further 3 months) .

We’re committed to working with our customers to help provide relief due to financial stress caused by COVID-19.

Payments for Secured and Unsecured Loans may be deferred for up to six months
Debt consolidation and Fixed Payment Plans are available for customers requiring long-term financial assistance
This offer includes mortgages, all Scotia Plan Loans, Auto Loans, Scotia lines of credit and credit cards and will be available for 3 months with the possibility of extension for a further 3 months.
Loan Fees and penalties for late payments will be waived on customer assistance facilities
We will also be implementing a reduction in credit card interest rates.
Although no payments may be due during the deferral period, interest will continue to accrue and will be payable at a later point in the loan’s cycle. These measures will help customers’ cash flow over the next several months

Payments for Secured and Unsecured Loans may be deferred for up to six months
Debt consolidation and Fixed Payment Plans are available for customers requiring long-term financial assistance. This offer includes mortgages, operating lines, term loans and credit cards and will be available for 3 months with the possibility of extension for a further 3 months.
No processing fees will be applied to loans extended for working capital support for businesses affected by COVID-19
Although no payments may be due during the deferral period, interest will continue to accrue and will be payable at a later point in the loan’s cycle. These measures will help customers’ cash flow over the next several months

Temporary principal payment relief on term loans of up to 6 months, with a corresponding extension on the loan
Increased working capital lines of credit to cover payments and other business expenses
No loan fees for additional working capital for businesses impacted by COVID-19
The bank will also continue to offer a robust online banking platform to process payments to staff and suppliers thereby providing them with flexibility and ongoing connectivity to operate their business remotely (also available to Business Banking customers).
These offers will be subject to applicable terms and conditions and requests will be assessed on an individual basis. Customers are encouraged to reach out to their Relationship Manager to discuss any needs for support

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Financial Relief (Customer Assistance Programme) For those financially impacted by the COVID-19 pandemic.

Let us help guide you.

Support for Personal Banking Customers

Support for Business Banking Customers

Support for Corporate Banking Clients

Visit our media centre

Financial Relief
(Customer Assistance Programme)

For those financially impacted by the COVID-19 pandemic.