Priority and Exceptional Service.
Making you our top priority.
You can count on a wide range of enhanced services for all of your Scotiabank Premium Banking needs:
800 PREM (7736)
Our Scotiabank Premium Contact Centre is staffed by specialized Contact Centre agents available to assist you 24 hours a day, 7 days a week.
At your service
Your Premium Relationship Officer (PRO) is your primary Scotiabank contact and your banking partner. Your PRO will work closely with you to understand your specific goals – for today and tomorrow.
Advice and Solutions
From Insurance and Investment experts to Premium Service Representatives, every Premium Relationship Officer is supported by a team of specialists who are here to assist you with all of your specific banking and financial needs.
Priority teller service + designated branch space
Receive fast-tracked service (at any branch) when in queue for your everyday banking transactions.
Do your banking in the comfort of a dedicated area of your branch reserved for Premium Banking clients. Simply show your Scotiabank Premium Banking card for access to this exclusive area.
Enjoy the benefit of a faster, more streamlined approval process for credit card, loan, mortgage and line of credit applications.
Premium Contact Centre Services:
Answer any questions about our products and services
Book an appointment
Connect you with our advisors for Small Business, Brokerage, Insurance and other financial service needs
Resolve any inquiries
Credit card issue, activation
Help with online banking
Bill payments not credited online
Request for bank statement
Query regarding interest rates/ payments
Letter request for embassy
Bill payment query
Request for title deed
Request for reference letter
Request for credit card to be sent to another branch
Dedicated email support team
Access to Online and Mobile Banking
Bank securely on the internet and on the go. Stay on top of your finances or do your everyday banking anytime and anywhere you need to – right from your computer or internet-enabled mobile phone or tablet. With Scotia OnLine Banking and the Scotia Caribbean App, all you need is an internet connection and you have Scotiabank at your fingertips.