Bank of the year

Scotiabank has been named Trinidad and Tobago’s Bank of the Year 2020 by The Banker Magazine a Financial Times publication in London, UK. This is the 2nd consecutive year the Bank has received this award! Regarded as the industry standard for banking excellence, The Banker’s Bank of the Year awards judge banks on their ability to deliver results, improve strategic positioning and enhance service to customers. This year, banks were also assessed on their response to the COVID-19 pandemic.

This is the 7^th occasion the Bank is being recognised by the publication, having also achieved the title in 2007, 2010, 2013, 2014 and 2016, 2019 and now 2020! This award follows a similar recognition by Global Finance – “Best Bank in Trinidad and Tobago 2020” earlier in the year.

We’re so proud of how our employees and customers have adapted to the challenges brought on by the pandemic. From the onset of the virus we mobilised resources quickly and took decisive action to ensure customers and employees stayed protected. Through our digital channels, customers have been able to get their banking done, Staying Home and Staying Safe.

At the heart of the Bank is the focus on customers’ needs and being there for them when they need assistance the most. In April 2020, Scotiabank launched its Customer Assistance Program that helped over 75,000 retail, small business and commercial customers with payment deferrals.

We thank our customers for their continued loyalty, trust and confidence, as without them these recognitions would not be possible. These awards are also a reflection of the passion and dedication of our employees. We can’t thank them enough. In these difficult circumstances, they rose to the challenge and continued to deliver excellence for our customers. Many even went beyond the call of duty, volunteering time and donating funds to help those in our communities negatively impacted by the pandemic.

Throughout the pandemic, Scotiabank has supported people and communities most at risk during the pandemic, including direct contributions for COVID-19 relief, as well as support frontline healthcare workers and provision of online learning devices to students in need.

The Bank still remains committed to continuous improvement. We’re humbled by these awards. A lot of work has gone behind them and we have made significant improvements on the digital front. To date, we have 500,000+ more transactions being done online, most of which are bill payments and transfers. Customers have embraced how easy digital banking fits into their everyday lives, helping them bank safely and securely at home. Our customer feedback system involves a very hands-on approach and this has enabled us to be even more responsive. We continue to stay close to our customers and our Senior Management Team, including myself do customer calls and actively listen for ways we can improve our service.