How to enroll using the Scotia Caribbean App.

Sign up for OnLine banking through your iOS or Android device.

Already enrolled? Simply download and sign in!

Here's what you'll need.

Your ID, email address and personal information must match your customer profile.
Personal Identification
Smartphone
Debit or Credit Card
Email Address

Let's get you signed up. 

Follow the steps below to sign up for Scotia OnLine from your smartphone.

Step 1 - Click "enroll now"

Download the "Scotia Caribbean" app for your iOS or Android device. Once installed, you can launch the app and click "enrol now".

Be sure to set your App Store or Play Store country to Trinidad & Tobago so you can download the Scotia Caribbean App. The version needed for the Caribbean is not available in North American App or Play Stores.

Scotia Caribbean app Sign-in screen.

Step 2 - Reminder about email

Before enroling, you will be reminded that a valid email address should be on your customer profile in order to complete enrolment.
 
If it's not, please email scotiasupport@scotiabank.com for assistance.
Account, personal info and registered email reminder.

Step 3 - Select country

Here, you will be prompted to select a country from the drop-down list. Select Trinidad & Tobago and click continue. 

Tell us more about you: Where do you live? Choose a country.

Step 4 - Enter account information

Enter the below information in their respective fields.

  • Select ScotiaCard or Credit Card
  • Enter card number
  • Enter first and last name
  • Enter your date of birth
  • Select ID type from drop-down list
  • Enter your ID number
Account and personal information fields.

Step 5 - Account info doesn't match

If the account information that you entered does not match what's on your customer profile, you will receive an error message.

Review your personal information and try again.

Warning message: Check your personal information, Your answers do not match our records, please try again.

Step 6 -Enrolment failed

If validation is not available at the moment, you will receive a pop-up notification letting you know that we are temporarily unable to view your account info. Please try again later. 

We can't view our account info right now. Please try again later.

Step 7 - Email not found

If your email was not added to your customer account, you will not be able to continue. Please email customercarett@scotiabank.com for assistance. 

Enroll to digital banking: To continue, we need to confirm your registered email. Please add one by visiting your nearest branch.

Step 8 - Receive and enter the verification code

If you have a valid email address on profile, the verification code is sent to your email.

  • Enter the verification code
  • Trust the device (optional)
  • Click submit

You should receive your verification code in your email inbox immediately. If not, check your spam and/or promotions folder. After 2 minutes, if it's still not there, click the "send me a verification code" link.  

Verification code screen with fields to enter the code, Skip verification code next time checkbox and Submit button.

Step 9 - Create a password

Now, its time to create a password for your account. This password will allow you to sign in to both Scotia OnLine and Mobile banking.

Your password must:

  • Be 8-32 characters long
  • Have a minimum of 1 uppercase letter
  • Have a minimum of 1 lowercase letter
  • Have a minimum of 1 number
  • Have no special characters

Once you’ve decided on a password that meets the criteria above, be sure to keep this password safe and do not share it with anyone. Our online platform is secure but it is dependent on you keeping this password to yourself.

 

Create your password screen with Password, Confirm password fields and Continue button.

Step 10 - Accept the Terms & Conditions

Please read and agree to the Terms & Conditions. You can click on the link to view the full text. 

I have read and agreed to the Terms and conditions checkbox.

Step 9 - You've successfully enroled! 

Congratulations! You should now be presented with a message that you have successfully registered. 

You have been successfully registered! Close.

Still need help enroling with the Scotia Caribbean App?

Email Us

The Scotia Caribbean App

Learn more about the Scotia Caribbean app.