Frequently Asked Questions (FAQs)

For Terminal Support after the close of banking hours, impacted merchants can email or call our after hours support email/helpline , leaving a name and call back number. Requests would be attended to within 30 mins based on request volumes.

Email Address: afterhours_merchantsupport@scotiabank.com

Contact Number:  1-868-612-4557

Available Hours:

Monday to Friday- 5:45pm-11:00pm 

Saturday and Sunday- 9:00am-6:00pm 

Kindly have a signatory contact the Merchant Support Team via our Business Service Centre- Call Centre at 1-868-612-4557 for verification and assistance with the password.

Kindly email gtb.merchantservices@Scotiabank.com or liase directly with your Assigned Business Banking Officer who will assist.

Kindly email gtb.merchantservices@Scotiabank.com or liase directly with your Assigned Business Banking Officer who will assist.

Kindly contact the Merchant Support Centre at 1-868-612-4557 for update on request/queries.

Please email merchantonboarding.tt@scotiabank.com providing the terminal ID and details of the transactions, including an image of the sales slip if possible.

Kindly email gtb.merchantservices@Scotiabank.com or liase directly with your Assigned Business Banking Officer who will assist.

For removal of the auto-settle time, kindly contact your Business Banking Officer. For changing of the auto-settle time, kindly contact the merchant support team at 1-868-612-4557.

Kindly contact the merchant support team at 1-868-612-4557. Note some features may require your Business Banking officer’s assistance.

On the main screen select the applicable option:

• For refund and void options you will be prompted to enter your password. Once completed, follow the instructions on the screen.
• For the settlement option, once selected, confirm currency if needed, verify batch close details and then press enter. The terminal will initiate settlement, print reports and close the terminal.

Kindly reach out to your Business Banking Officer who will assist.

Once the terminal is settled before 7pm on any given business day i.e Monday to Friday, the funds will be credited to the merchant’s account during the morning of the following business day.

N.B.  Funds are credited to your account are dated only on business days, transactions settled on a weekend or holiday, will be processed the next business day but will be reflected on your account with the previous business day’s date.