We're here to help.

Save on gas and time. Email us with your requests and feedback.

Policy info, statements and feedback
Get customised insurance solutions for your unique needs.
 
  • Request general policy information and customised solutions that suit your unique needs.
  • Request policy statements.
  • Share your feedback.
Customise your premiums

Need help to manage your premiums? Let's customise your payments.

 

Email your request to increase or decrease your monthly or annual premium auto-payments or, pause your policy payments temporarily.

Access your funds

Need to make a withdrawal?

 

Email your request to withdraw from your active policies. Your money will be deposited into your account on record.


Note:
Online withdrawal requests are limited to one every three (3) months; the amount requested must be less than or equal to TTD $15,000; the minimum withdrawal allowed on a policy is TTD $1,000


† Withdrawal charges may apply.

 

Here's how it works

Step 1. Send us an email.

Step 2. 
Your email should include your full name, policy type, and if you wish to withdraw, increase/decrease premium payments or pause payments. Note: If you're requesting a withdrawal from your policy, please include the amount you wish to withdraw. 

Step 3. 
You'll receive confirmation indicating that your request has been successfully submitted.

Step 4.
 A representative from Scotia Insurance will be in contact to confirm your request and verify your information.

We're here to help.

Reach out to us with any concerns, feedback or questions you may have about your policy or your experience. Share full details with us by taking one of the following steps.

Call your Insurance Advisor

Send us an email on insurancecarett@scotiabank.com

Visit your Scotia Insurance office 

If you're not satisfied with the assistance provided, you may contact the Office of the Financial Ombudsman via email: info@ofso.org.tt or by contacting 625-4835.