Support for our Personal Banking Customers
Last updated 13/05/20
Financial Relief Options
Our Customer Assistance Program is designed to help if you have been impacted by COVID-19. If you have not been impacted, we strongly recommend that you continue to make your payments so that you decrease your mortgage, loans or credit card debt.
You have the option to defer payments on your Mortgages and Real Estate Loans for up to 6 months. Get started by reading the FAQs below and signing in to Scotia OnLine Banking.
Credit Card Relief
No sign up is needed.
Minimum payment requirements on Credit Cards have been automatically waived for 3 months for all qualifying customers.
For details on credit card payments and payment deferrals check out our FAQs.
Request Deferral on Scotia OnLine banking
The best way to defer your payments is through Scotia Online Banking.
For faster processing, please log into Scotia Online Banking to defer your payments.
If you’re unable to access OnLine Banking, please enroll and register today by following our easy step-by-step guide.
Frequently Asked Questions
I have questions about financial relief measures because of COVID-19.
I have questions about how and where I should bank right now.
Terms & Conditions
By submitting a request to defer your regular ScotiaPlan, Auto Loans, mortgage or real estate
secured loan payments you agree to the following Terms & Conditions.