Support for our Personal Banking Customers
Last updated 16/06/20
Financial Relief Options
Our Customer Assistance Program was designed to help if you were impacted by COVID-19. Many of our initial payment deferral options have now come to an end. If you are able to continue or resume your regular payments, we encourage you to do so to reduce your debt.
If you continue to be financially impacted by COVID-19 and are unable to resume your payments, please contact us at 625-3566 or email: firstname.lastname@example.org to discuss your options. Read the FAQ below.
No sign up was needed.
Minimum payment requirements on Credit Cards were automatically waived for 3 months for all qualifying customers. This deferral period ended on June 30, 2020. Your minimum payment requirements resumed from July 1, 2020, with due dates depending on your billing cycle. There is no need to contact us, simply resume your payments.
For details on relief options that are still available, check out our FAQs below.
Scotia Caribbean App/ OnLine Banking
You can make credit card payments, and view your next payment date and payment amount for your loans, mortgages and credit cards on the Scotiabank Caribbean mobile banking app.
Frequently Asked Questions
I have questions about financial relief measures because of COVID-19.
I have questions about my credit card payments and payment deferrals
I have questions about how and where I should bank right now.
Terms & Conditions
By submitting a request to defer your regular ScotiaPlan, Auto Loans, mortgage or real estate
secured loan payments you agree to the following Terms & Conditions.