Financial Relief Options
For our customers who are experiencing a loss or reduction in income as a result of the COVID-19 pandemic.
Last updated: 21/05/21
At this time, we understand that some of you may be experiencing challenges, making repayments to credit cards, loans, mortgages or, with cash flow and beyond.
We have been and continue to support you during this time, by providing you with various relief options depending on your personal financial situation, on a case by case basis.
If you are financially impacted by the pandemic and unable to make your usual payments, please reach out to us on Instagram @scotiatt or send an email to CustomerCareTT@scotiabank.com so we can discuss your options.
Top customer reviews:
“The loan officer I spoke with was very informative, professional and efficient. He guided me throughout the process, daily, on my refinance application and it was approved in a quicker timeframe than I expected with the due date in line with my salary. Thanks so much!” - JM
“I want to express my heartfelt thanks for the assistance provided in the restructure of my Mortgage Loan. My Personal Banking Officer has been amazing in his effort to get my situation resolved. He was very clear about all aspects and ensured that I had a proper understanding of every step to be carried out. All efforts and aspects to this was FANTASTIC!!!” - AS
“I was contacted by a rep who, by looking at my financial standing, was able to advise me on my options for the future which was very proactive. The next week I was at the branch signing forms for a customer assistance loan geared towards me reducing my overall debt. I had the pleasure of doing business with a rep who thoroughly explained my options and further advised me on the best way forward to financial stability.” - JJAG
“I asked for assistance and i received it. That meant so much to me. Thank you.” - SH
“I really appreciate the understanding and pleasant manner towards my financial situation as I was behind a couple of months on my loan.” - RB
“I am in a position due to COVID-19 and Scotiabank accommodated an installment on my loan to suit my pocket until I can get back on my feet.” - SB
“I was given many options to make my financial situation more comfortable. My loan officer was very clear and precise and made things very simple for me.” - TLM
“I really appreciate the support I received during Covid lockdown. I lost my job and was offered the option to refinance my existing loan, despite defaulting on my payments.” - MH
“The loans officer made me comfortable and understood my needs. She was able to offer good suggestions thus enabling me to make an informed decision.” - AM
"I needed to defer my loan payments due to financial constraints and Scotiabank did everything for me. I didn't need to visit the branch at all, which was such a relief since I was very worried about contracting the virus." - SJP
"The country is experiencing tough financial times. Scotia, particularly my Premium Banking Officer and the Collections department is doing an excellent job at working with my family and me to create and action a realistic plan to address our financial challenges." - DJM
“With COVID-19 being a major issue, your customer service rep did not treat me with any fear. He made me feel comfortable and happy to do business with your bank. The financial advice I received was great. For example, instead of having 2 loans he showed me steps that I can take to consolidate my loans, having one monthly payment which would make it more manageable for me so I was able to save money wisely.” - KP