Q. What is Club-S?
Club-S is a Scotiabank Trinidad and Tobago Programme that provides bank and non-bank benefits to our customers whose salary are assigned to their Payroll Access Account.
Q. Who is eligible to join Club-S?
Payroll Access Account holders whose salary is assigned are eligible to join Club-S.
Q. How do I become a Club-S member?
Open a Payroll Access Account or convert your existing account to a Payroll Access Account. Ensure that your salary is assigned to this account.
Q. What are the Club-S membership benefits?
As a club-s member:
*Note that all benefits are subject to client approval conditions.
Q. If my payroll is assigned on another deposit account am I entitled to the Club-S card and benefits?
You can visit your home branch and request to convert your existing account to the Payroll Access Account in order to receive your Club-S card and related benefits.
Q. Who are the Club-S merchant partners?
The merchant partners list and offers are posted on our tt.scotiabank.com website.
Q. How will I access the benefits at merchant partners?
You will need to present your Club-S card and use either your SBTT debit or credit card in order to benefit from the discounts or offers.
Q. What do I do if I have experienced merchant issues?
You can call the Contact Centre line at 62-Scotia (627-2684) or email Customer Support team at CustomerCareTT@scotiabank.com who will address the issue.
Q. Can my Club-S card be used by a member of my family or friend?
The benefits of Club-s card are only redeemable by the primary account holder. Refer to the Terms and Conditions for further details.
Q. Can business clients receive club-s cards?
The Club-S card is for retail primary customers only.
Q. What do I do if my card gets misplaced or stolen?
Visit your home branch. A new card and number will be issued.
Q. What documents do I need to open a Payroll Access Account?
You will need the following documents:
Two reference letters for non-residents Banker's reference or bank statement
Q. Do I receive my Club-S membership benefits if my salary is moved to another bank?
You salary must be assigned to the Payroll Access Account with Scotiabank Trinidad and Tobago Limited in order to receive the Club-S membership benefits.
Q. What are the minimum requirements to maintain my Club-S benefits?
You must have an active Payroll Access Account receiving salary deposits and which is in good standing (not in arrears).